Wagging Master – Refund Policy

We at Wagging Master strive to offer you high quality pet products and first-rate customer service. To assure your piece of mind, we provide a clear refund policy if you are not happy with your purchase.

1. Eligibility for Refund:

To be eligible for a refund, you must initiate the return process within 10 days of receiving the product(s).

Products must be in their original condition, unused, and with all original packaging and tags intact.

2. Return Process:

Contact our customer support at woof@waggingmaster.com to request a return authorization. Please provide your order number and reason for the return.Once your return is approved, you will receive further instructions on how to proceed.

3. Refund Options:

You may choose to receive a full refund to your original payment method or store credit for the equivalent amount, which can be used for future purchases.

4. Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect product shipped by Wagging Master.

5. Processing Time:

Once we receive and inspect the returned product, we will process your refund within 15 business days.

6. Exclusions:

Certain products, such as personalized items or perishable goods, may not be eligible for a refund unless they are defective or damaged upon receipt.

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at woof@waggingmaster.com.

Please note that this refund policy is in addition to our Terms and Conditions. For a complete understanding of our policies, kindly review our full Terms and Conditions on our website.

Thank you for choosing Wagging Master for your pet product needs. Your satisfaction is important to us.